Privacy Policy

Personal Information

When you place an order or contact us, we may collect your name, email address, phone number, delivery address and payment information. This information is used solely to process and fulfil your order.

Account Information

If you create an account on our store, we store your name, email address and order history to make future shopping easier and more convenient for you.

Browsing Information

We may automatically collect certain information when you visit our website, including your IP address, browser type, pages visited and time spent on our site. This data is used to improve your shopping experience.

Communications

If you contact us via email or our contact form, we retain your messages and contact details to help us respond and resolve your enquiry effectively.

Process Your Orders

We use your personal details to process payments, arrange delivery and keep you updated on the status of your order.

Customer Support

Your contact information allows us to respond to your questions, resolve issues and provide the best possible service after your purchase.

Marketing Emails

With your consent, we may send you updates about new products, promotions and offers. You can unsubscribe at any time by clicking the link in any email we send.

Improve Our Store

Anonymised browsing data helps us understand how customers use our site so we can improve the experience for everyone.

We Do Not Sell Your Data

We will never sell, rent or trade your personal information to third parties for marketing or advertising purposes. Full stop.

Delivery Partners

We share your name and delivery address with our shipping carriers solely for the purpose of delivering your order. These partners are not authorised to use your information for any other purpose.

Payment Processors

Payment information is processed securely by our third-party payment providers. We do not store or have access to your full card details at any time.

Legal Requirements

We may disclose your information if required to do so by law or in response to a valid request from a regulatory or law enforcement authority.

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us remember your preferences and improve your browsing experience.

How We Use Cookies

We use cookies to keep items in your cart, remember your preferences, analyse site traffic and deliver a smoother shopping experience. We do not use cookies to collect sensitive personal information.

Managing Cookies

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of our website.

Access Your Data

You have the right to request a copy of the personal information we hold about you at any time. Simply contact us and we will respond within a reasonable timeframe.

Correct Your Data

If any of the information we hold about you is incorrect or out of date, please let us know and we will update it promptly.

Delete Your Data

You may request that we delete your personal information at any time, subject to any legal obligations we may have to retain certain records.

Unsubscribe

You can opt out of marketing emails at any time by clicking the unsubscribe link in any email we send, or by contacting us directly. We will action your request immediately.

How We Protect Your Data

We implement industry-standard security measures including SSL encryption to protect your personal information during transmission. Our store platform maintains secure servers and regular security updates.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When no longer needed, your data is securely deleted.

External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.