Terms & Conditions

Business Name

Pets Australia™ is a family-owned Australian business operating in accordance with Australian Consumer Law.

Acceptance of Terms

By accessing our website or placing an order, you confirm that you are at least 18 years of age and agree to be bound by these terms and conditions.

Changes to Terms

We reserve the right to update these terms at any time without prior notice. It is your responsibility to review this page periodically. Continued use of our site constitutes acceptance of any changes.

Order Confirmation

Once your order is placed, you will receive a confirmation email. This email is an acknowledgement of your order, not a formal acceptance. We reserve the right to cancel or refuse any order at our discretion.

Pricing

All prices are listed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without notice. The price at the time of your order will be honoured.

Payment Methods

We accept all major credit and debit cards, PayPal and other payment methods as displayed at checkout. All transactions are processed securely.

Out of Stock Items

In the event that an ordered item is out of stock, we will notify you promptly and offer a full refund, alternative product, or backorder option.

Delivery Timeframes

Estimated delivery timeframes are provided as a guide only. Pets Australia™ is not liable for delays caused by third-party carriers, weather events, or circumstances beyond our control.

Delivery Address

It is your responsibility to provide a correct and complete delivery address at checkout. Pets Australia™ is not responsible for orders lost or delayed due to incorrect address information provided by the customer.

Risk of Loss

Risk of loss and title for products passes to you upon dispatch from our warehouse. If your order is lost or damaged in transit, please contact us and we will do our best to assist.

Australian Consumer Law

Our returns policy is in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Change of Mind

We accept change of mind returns within 30 days of delivery, provided items are unused, in original condition and original packaging. Return shipping costs are the responsibility of the customer.

Faulty Items

If you receive a faulty or damaged item, please contact us within 7 days of delivery with photos of the fault. We will arrange a replacement or full refund at no cost to you.

Trademark

Pets Australia™ is a registered trademark. All branding, logos, product descriptions and content on this website are the property of Pets Australia™ and may not be reproduced without written permission.

Website Content

All content on this website including images, text and graphics is protected by copyright. Unauthorised use, reproduction or distribution of any content is strictly prohibited.

Product Use

Pets Australia™ products are intended for use with domestic pets only. Always supervise your pet when using any product. We are not liable for any injury, loss or damage arising from misuse or unsupervised use of our products.

Website Accuracy

While we make every effort to ensure product descriptions, images and pricing are accurate, we do not warrant that information on our website is error-free. We reserve the right to correct errors at any time.

Maximum Liability

To the extent permitted by law, our total liability to you in connection with any order shall not exceed the total amount paid by you for that order.

Your Information

We collect personal information only as necessary to process your order and provide customer support. We do not sell or share your personal information with third parties for marketing purposes.

Data Security

We take reasonable steps to protect your personal information. All payment transactions are processed through secure, encrypted payment gateways. We do not store your financial information.

Jurisdiction

These terms and conditions are governed by the laws of Australia. Any disputes arising from your use of our website or purchase of our products shall be subject to the exclusive jurisdiction of the Australian courts.