Shipping policy

Shipping Policy – Pets Australia Shop

At Pets Australia Shop, we are committed to delivering your orders quickly, safely, and reliably across Australia.

Order Processing Time

All orders are processed within 2 business days (excluding weekends and public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping Timeframes

  • Standard Delivery: 5–6 business days after dispatch
  • Express Delivery: Faster delivery timeframes depending on location

Delivery times may vary based on your location, courier services, and peak periods.

Shipping Costs

  • Free Standard Shipping on orders $100 AUD or more

For orders under $100:

  • Standard Shipping: $11 AUD
  • Express Shipping: $15 AUD

Shipping costs are calculated and displayed at checkout before payment.

Shipping Locations

We currently ship Australia-wide, including metro and most regional areas.

Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

Delivery Delays

While we aim to meet all delivery timeframes, delays may occasionally occur due to:

  • High order volumes
  • Courier delays
  • Weather or external disruptions

Pets Australia Shop is not responsible for delays once the order has been dispatched.

Incorrect Address

Please ensure your shipping address is correct at checkout.
We are unable to redirect orders once they have been shipped.

If an incorrect address is provided, additional charges may apply for redelivery.

Contact Us

If you have any questions about your order or shipping, please get in touch with us: